Amazon to end support for older Kindles, prompting user outcry
Amazon to Discontinue Support for Older Kindle Models, Drawing User Frustration
Amazon has announced plans to stop providing updates for Kindle devices launched in or before 2012, starting May 20, 2026. This decision has sparked criticism from users who feel it forces them to abandon older models that still function well. The company acknowledged customers as long-term users but noted that support for these devices will end, leaving them unable to access new content from the Kindle Store.
The affected models include the original Kindle, Kindle Touch, and certain Kindle Fire tablets. While existing e-books can still be read, users will no longer be able to download new titles or use features requiring recent software. Amazon stated that these devices have been supported for up to 18 years, but the shift to more advanced technology makes continued support unsustainable.
“I have a Kindle Touch from 2013 that works perfectly. I bought a book on it just months ago, and now it’s outdated,” said one user on X, highlighting the abruptness of the change.
“A Kindle is a text-focused device! Why are updates necessary?” another user questioned, pointing out the simplicity of the device and its core purpose.
Amazon’s representative explained that the move aims to align with evolving technology, noting, “These models have been supported for at least 14 years—some as long as 18 years—but technology has advanced significantly, and further support is no longer feasible.” The spokesperson also warned that resetting older Kindles could render them unusable without updates.
Kay Aaronricks, 46, shared her surprise at the announcement, reflecting on the device’s importance. “It shows how integral the Kindle has become to my daily life,” she said, mentioning its role in carrying books during work and travel. She also expressed worry about ads on newer discounted models, which she believes disrupt the reading experience by introducing digital distractions.
Industry Perspectives on the Shift
Tech analyst Paolo Pescatore called the decision “understandable from a security and support perspective,” but noted the challenge of older hardware struggling with modern features. “These devices were built for a different era and can’t handle data-intensive services anymore,” he explained. However, he warned that losing connectivity to new products might turn them into “limited offline tools.”
Ugo Vallauri of the Restart Project criticized the move, arguing it prematurely obsoletes still-functional devices. “This could result in 2 million devices becoming obsolete, generating over 624 tons of e-waste,” he stated, adding that manufacturers often use improved models as a reason to phase out older ones despite their ongoing usefulness.
Additional reporting by James Kelly. Sign up for the Tech Decoded newsletter to stay updated on global tech trends. Outside the UK? Subscribe here.
